DGSI - Etat de Genève


e-démarches of Canton de Genève

Online help for the authentication procedure



To authenticate with the system, the phases are :

    Phase 1 :   Username and password entry.
   
    Phase 2 :   Challenge code entry (SMS or vocal message depending on the configuration that you have chosen).
                     This phase is not systematic and depends on the security level required for the application you are willing to access.


Phase 1 : Username and password entry

The following page is displayed :



You must enter :

    • your username or e-mail
      (example : cge-123456)

    • your password
      (chosen during the activation of your account)

... and click on the " Log In " button.

You can also authenticate using SuisseID (see Authentication using SuisseID).



Phase 2 : Entry of the challenge code received by phone

The following page is displayed :



Depending on the configuration that you have chosen, in the seconds to come :

    • your phone will ring, and a voice will announce your challenge code.

    • you will receive the challenge code by SMS on your phone.

You must then enter the code in the text field, and click on the " Log In " button.



Authentication using SuisseID

You can authenticate using SuisseID by clicking on "You can also use the SuissID" link :



Click here to access online help about using SuisseID with e-démarches.



Error case

If the following page is shown :


... click on " Return to Login page " and try again.

If the error persists, please read the section Contacting support.



Contacting support

You can contact e-démarches support team from 8:00 a.m. to 6:00 p.m. on Mondays to Fridays (working days only) :

                By phone at  0840 235 235 (charged at the national rate)
             
                Depuis l'international, au +41 840 235 235 (charged at the international rate)
             
                By e-mail, at adress : e-demarches@etat.ge.ch

                Before calling our support team, please retrieve all official documents received upon
                subscription to e-démarches.
    


DGSI - Etat de Genève - Online help for the authentication procedure